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Do you use Qlik to analyse your user satisfaction and assure quality in Customer Service? Do you use Zendesk to manage your customer tickets?

In that case continue reading to know how to smoothly connect Qlik with your Zendesk support tool and create tickets easily from Qlik.

We will use Qlik, LLodi & Zendesk. If you use an integration tool like Zapier or Workato, you can also use it but is not required.

The extension provides the user with an interface to enter data directly from the dashboard, flow from discovery to action in a seamless gesture.

Checking the Zendesk API Documentation we can set up authentication and know the URL and parameters of our action, in this case “create ticket”.

Following the documentation instructions, we will create our LLodi Form with the fields we want to use. We are using only the required fields: subject, priority and body.

Integrate Qlik in your customer service workflows using LLodi, gives you a lot of possible actions, such as:

  • Create and edit tickets
  • Automate responses directly from the analysis
  • Creates a CSAT rating for a solved ticket
  • SLA prioritization
  • Keep sales and support in-sync
  • Integrate your support apps with your development tools
  • Predictive support system and automatically creates support tickets
  • And much more!

Being able to reach the right audience with digital marketing is basic to get customer engagement with your brand online. In marketing, less is more. The fewer messages each user receives, the more powerful it will become. Make each message count and learn how to get the most out of your marketing campaigns by targeting the right audience.

Use Qlik analytics abilities to segment smartly your contacts in Mailchimp. We can get data from different sources in Qlik to improve our knowledge about our contacts and blend data to reach insights that make the difference.

Create a dashboard and explore without limits using Qlik Associative engine, segment your contacts and organize them into a list in MailChimp.

 

We will use Qlik, LLodi & Mailchimp. If you use an integration tool like Zapier or Workato, you can also use it but is not required.

You must have LLodi Writer Extension installed in your Qlik Sense and LLodi Agent enabled in your server. See LLodi Architecture.

The extension provides the user with an interface to enter data directly from the dashboard, selecting the target contacts and choosing the list where they will be included.

LLodi Agent will solve the CORS problem request due to MailChimp does not support client-side implementation of their API using CORS requests due to the potential security risk of exposing account API keys.  LLodi Agent provides a server-side environment to make your requests safer and more powerful.

Checking the MailChimp API Documentation we can set up authentication and know the URL and parameters of our action, in this case “add a new list member”.

 

 

Following the documentation instructions, we will create our LLodi Form with the fields we want to use. We are using only the required fields: list_id, email_address and status. The id of our list is a path parameter, so we can use Dynamic Request fields to create dynamic URL in our forms.

 

 

Integrate Qlik in your marketing workflows using LLodi, gives you a lot of possible actions, such as:

  • Send personalized emails.
  • Create new campaigns.
  • Add contact to automation.
  • Send marketing campaigns from Qlik.
  • And much more!

 

Integrated Workflows. Running as a “digital business” is an objective of many companies. It means digitizing and automating many more processes than a traditional business. That requires automation that can execute a process that is multi-step and multi-system in most cases. It’s exactly the kind of solution highlighted recently in a webinar Scribe produced on BiyCloud’s LLodi solution (watch it here). First of all, let’s be clear, LLodi is a breakthrough in analytics. It allows analysts to initiate actions from within interactive dashboards from Qlik, Tableau, and Microsoft Power BI. Imagine using an interactive dashboard to explore your data set, having an “aha moment” that a product is highly price sensitive and then launching a new price promotion in a specific region – simply by clicking a button and entering a few parameters from that very same dashboard. All the system coordination required to make it happen then happens automatically, including the creation of the campaign in your Salesforce CRM or the assigning of tasks to specific sales reps. LLodi brings “interactive analytics” to a new level, allowing analysts to drive change as soon as they reach their conclusions. (Read the BiyCloud case study).

Read the full post on Scribe Software’s blog