Posts

Do you use Qlik to analyse your user satisfaction and assure quality in Customer Service? Do you use Zendesk to manage your customer tickets?

In that case continue reading to know how to smoothly connect Qlik with your Zendesk support tool and create tickets easily from Qlik.

We will use Qlik, LLodi & Zendesk. If you use an integration tool like Zapier or Workato, you can also use it but is not required.

The extension provides the user with an interface to enter data directly from the dashboard, flow from discovery to action in a seamless gesture.

Checking the Zendesk API Documentation we can set up authentication and know the URL and parameters of our action, in this case “create ticket”.

Following the documentation instructions, we will create our LLodi Form with the fields we want to use. We are using only the required fields: subject, priority and body.

Integrate Qlik in your customer service workflows using LLodi, gives you a lot of possible actions, such as:

  • Create and edit tickets
  • Automate responses directly from the analysis
  • Creates a CSAT rating for a solved ticket
  • SLA prioritization
  • Keep sales and support in-sync
  • Integrate your support apps with your development tools
  • Predictive support system and automatically creates support tickets
  • And much more!

Being able to reach the right audience with digital marketing is basic to get customer engagement with your brand online. In marketing, less is more. The fewer messages each user receives, the more powerful it will become. Make each message count and learn how to get the most out of your marketing campaigns by targeting the right audience.

Use Qlik analytics abilities to segment smartly your contacts in Mailchimp. We can get data from different sources in Qlik to improve our knowledge about our contacts and blend data to reach insights that make the difference.

Create a dashboard and explore without limits using Qlik Associative engine, segment your contacts and organize them into a list in MailChimp.

 

We will use Qlik, LLodi & Mailchimp. If you use an integration tool like Zapier or Workato, you can also use it but is not required.

You must have LLodi Writer Extension installed in your Qlik Sense and LLodi Agent enabled in your server. See LLodi Architecture.

The extension provides the user with an interface to enter data directly from the dashboard, selecting the target contacts and choosing the list where they will be included.

LLodi Agent will solve the CORS problem request due to MailChimp does not support client-side implementation of their API using CORS requests due to the potential security risk of exposing account API keys.  LLodi Agent provides a server-side environment to make your requests safer and more powerful.

Checking the MailChimp API Documentation we can set up authentication and know the URL and parameters of our action, in this case “add a new list member”.

 

 

Following the documentation instructions, we will create our LLodi Form with the fields we want to use. We are using only the required fields: list_id, email_address and status. The id of our list is a path parameter, so we can use Dynamic Request fields to create dynamic URL in our forms.

 

 

Integrate Qlik in your marketing workflows using LLodi, gives you a lot of possible actions, such as:

  • Send personalized emails.
  • Create new campaigns.
  • Add contact to automation.
  • Send marketing campaigns from Qlik.
  • And much more!

 

 

These days whether you’re a start-up or a big corporation, every business needs tools to communicate quickly and effectively among its members. Instant Messaging (IM) is flexible: you can maintain chat conversations with different people or you can participate in a group conference session. Your online colleagues can be in the same building or on another continent.

IM tools, like Slack, Microsoft Teams, Flock, Hangouts or Salesforce Chatter, provide organizations more than communication, becoming a collaborative tool with features like file sharing, calls or screen sharing; working as a HUB that helps you to maintain your organization connected so you can get things done.

But if you want to be a Data-Driven organization, you will need the data from the analysis in your favourite IM tool to build a closed loop from data to action and LLodi can help you with this. You can get this data manually or you can enjoy the possibilities of integration and let LLodi work for you.

LLodi can drive your digital transformation by providing a tool that can connect Qlik to REST APIs and get the most of Business Intelligence where you need it.

Because of that, we want to give you the guidelines to work in Slack within Qlik, set notifications and alerts and know how to get the most of the Slack API to build distinctive messages, more useful and effective. All this post will be collect in our blog under the tag “Slack Tips”.

Slack is a cloud-based set of proprietary team collaboration tools and services. The name is an acronym for “Searchable Log of All Conversation and Knowledge”. Slack features include direct-messaging capabilities, document sharing, notifications and alerts, group chat and search.

Connect Qlik with Slack is really easy and we will help you to through the process. You can apply this guidelines to use other similar tools so pay attention although you don’t use Slack.

If you don’t have one yet, create your free LLodi account and join a Slack workspace, make your workflows smarter and save time of your team.

This summer has been busy for the LLodi Team as we released some new features that we are sure are going to leverage even more the powerful integrations we can help you build for your Qlik apps.

First of all, let’s make a quick review of the new LLodi Platform Architecture so you can master all its elements:

LLodi Writer Extension: Let the end users enter data directly from their Qlik dashboards.
LLodi Writer Connector: Trigger actions from the Qlik Script (Alerts, Notifications, Operational Tasks…).
LLodi Agent (NEW!): Provides a server-side environment to make your requests safer and more powerful including already a bunch of additional features.
LLodi Service (NEW!): Send data your own DataBase from Qlik or store your data payload into files (plain text, csv, json, xml…).

These four elements together give LLodi the ability to connect within Qlik to any REST API and get the most of Business Intelligence where you need it.

Get deeper and discover the features that LLodi offers you:

LLodi Team – Sept 2018